Google phone Nexus One Flood Complaints
Only eight days after Google opened an online store selling smart phone Nexus One directly to customers, the support forums have been filled with complaints in a variety of issues.
Complaints related to delivery problems, network compatibility, as well as calls drop out.
Google offers Nexus One with a discount of U.S. $ 179 but through a two-year contract with T-Mobile. In cooperation that T-Mobile is not involved in the marketing, shipping or customer service, beyond the issues wireless services.
While Google also sells directly to consumers’ phone at google.com or phone. Nexus One itself is made by HTC of Taiwan who runs Google’s Android operating system version.
In support posted in the forum, Google promised the e-mail response within 48 hours. Based on the volume of messages in the Google forum, the company has a lot of e-mails to return.
“This is a failure for Google,” said Rob Enderle, an independent analyst at the Enderle Group. “They’re trying to create an experience like Apple, but so far from Apple’s experience, not even the same planet.”
In a statement, Google said that work quickly to resolve any customer support issues. It says, HTC will provide support for device troubleshooting and warranty, repairs and restorations.
Google, Enderle said that his presence is very dominant on the web can use social networks for better communication with customers.
If Google does not solve the problem quickly then “brand will be at risk”, he said.