Explain Microsoft Screen Black Death
Microsoft denied the issuance of a security update recently to cause a major problem in the Windows 7 operating system, dubbed the latest “black screen of death”.
Problem was widely reported after a small number of users who experienced a total black screen after log on.
Software security firm Prevx England states changes to the Microsoft operating system registry is likely to cause errors.
It is believed the changes were the result of the latest patch or patches issued by Microsoft, but the two companies have been investigating this matter and found no cause.
“Microsoft has investigated reports that the November security updates to make changes to the registry permission that cause problems in the system for some customers,” said Microsoft spokesman Christopher Budd.
“The company has found the report was not accurate and comprehensive investigation and is not related to the update that was released recently,” he said.
He added that Microsoft’s support team saw this as a big problem for users, but urged customers to contact Microsoft support to get free assistance if a problem occurs.
Prevx has apologized to Microsoft for the “inconvenience” caused by posting blogs.
It said further investigation revealed that a black screen may be caused by malware or other programs. Microsoft also urged users of Windows 7 to continue to update the operating system and security software available.